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Contact & FAQ
Have a question about an order, sizing, or a style you love? We're happy to help.
admin@jsthelabel.comMon–Fri, 9am–5pm (local time)
Frequently Asked Questions
Which regions do you ship to?+
We currently ship to Indonesia, Australia, Singapore and Malaysia. Choose your region from the switcher in the header to see local pricing.
What sizes do you carry?+
All styles are available in EU 36 to 41. See our Size Guide for a full conversion chart and measuring instructions.
How can I track my order?+
Head to our Track an Order page and enter the order number from your confirmation email — no account needed.
What payment methods do you accept?+
All orders are processed securely — Indonesia via DOKU, and Australia, Singapore and Malaysia via Stripe.
Can I return or exchange an item?+
Yes — see our Shipping & Returns page for full details on our 7-day return window.